Frequently Asked Questions
What makes Elite Choice Home Care different from other domiciliary care providers?
We are not a care agency. All of our Home Care Workers are employed directly by us which enables us to provide better continuity of care and maintain our high standards. Furthermore, our unique Care Connect system utilises modern telecommunications technology to ensure that our Home Care Workers are fully supported by the Management Team at all times and that Clients and their families are kept fully involved in all aspects of care provision.
What services does Elite Choice Home Care provide?
We provide a comprehensive range of services to enable our Clients to live in their own homes for longer than would otherwise be possible. This may include personal care, shopping, meal preparation and assistance with feeding, laundry and other light domestic duties and companionship.
Our services are available 7 days a week, 365 days a year. We are able to provide regular ongoing support or short term care, for example rehabilitation after a stay in hospital. Whilst we can accommodate night sitting, we do not offer live in care services.
Do you provide care to people in Nursing Homes or other Retirement facilities?
Yes, our Home Care Workers are able to provide care and/or companionship to clients in residential settings who require additional support.
Does Elite Choice Home Care provide full domestic cleaning?
Whilst our Home Care Workers are happy to carry our light domestic duties such as washing dishes, basic kitchen and bathroom hygiene, laundry and ironing, they are unable to carry out full domestic cleaning. We can however provide details of suitable domestic cleaning providers.
Who pays the Home Care Worker?
Each Home Care Worker is employed directly by Elite Choice Home Care and as such the Company is responsible for all of their pay, taxes and insurances. Our Carers are not permitted to accept any payments, gifts or gratuities from our Clients.
Will I always have the same Home Care Worker?
We usually form a team of two or three Home Care Workers to deliver your care to maintain continuity at times when our Home Care Workers may be on holiday or attending training. We recognise that you put a great deal of trust and reliance in your Home Care Workers and for this reason we take great care in selecting team members whom we feel you will be completely comfortable with. You are of course at liberty to ask for a change if you feel that you and a member of your care team are not compatible.