Frequently Asked Questions
What makes Elite Choice Home Care different from other domiciliary care providers?
Unlike many care providers, we don’t routinely use zero hour contracts and we pay our Carers for the time they spend travelling between clients. Our approach results in employee turnover being significantly lower than the industry average, thus providing better continuity of care for our Clients
What services does Elite Choice Home Care provide?
We provide a comprehensive range of services to enable our Clients to live in their own homes for longer than would otherwise be possible. This may include personal care, shopping, meal preparation and assistance with feeding, laundry and other light domestic duties and companionship.
Our services are available 7 days a week, 365 days a year. We are able to provide regular ongoing support or short term care, for example rehabilitation after a stay in hospital. Whilst we can accommodate night sitting, we do not offer live in care services.
Does Elite Choice Home Care provide full domestic cleaning?
Whilst our Home Care Workers are happy to carry our light domestic duties such as washing dishes, basic kitchen and bathroom hygiene, laundry and ironing, they are unable to carry out full domestic cleaning. We can however provide details of suitable domestic cleaning providers.
Who pays the Home Care Worker?
Each Home Care Worker is employed directly by Elite Choice Home Care and as such the Company is responsible for all of their pay, taxes and insurances. Our Carers are not permitted to accept any payments, gifts or gratuities from our Clients.
Will I always have the same Home Care Worker?
We usually form a team of two or three Home Care Workers to deliver your care to maintain continuity at times when our Home Care Workers may be on holiday or attending training. We recognise that you put a great deal of trust and reliance in your Home Care Workers and for this reason we take great care in selecting team members whom we feel you will be completely comfortable with. You are of course at liberty to ask for a change if you feel that you and a member of your care team are not compatible.